Terms & Conditions
Impulse strives to provide first class customer service to purchasers of our products and services (“Customers”). Whether products are ordered on-line or in person, we work with our Customers to meet their commitments and to complete the transaction as quickly as possible. Our goal is to provide complete customer satisfaction.
Prices and Shipping: Orders accepted by Impulse (“Order” or “Orders”) are shipped at the lower of current or quoted prices. Impulse reserves the right to correct any typographical errors in its catalog or on its web site, located at www.impulsetechnologies.com. Impulse further reserves the right to accept or reject an order in its sole discretion. Impulse shall make all Products available to Customer’s authorized transportation carrier if specified in the Order. If a transportation carrier is not specified in the Order, Impulse will ship the Products using a carrier of its choice. Impulse will use commercially reasonable efforts to secure delivery of the Product on or before the date or dates set forth on the accepted Order. Unless otherwise expressly specified in the Order for all domestic shipments, within Canada, Customer shall pay the shipping charges and accept the risk of loss from Impulse’s location(s) (defined as “FOB Origin”). All claims for loss and damage shall be filed and processed by the Customer with the transportation carrier upon receipt of the Products at the designated site. Title to and risk of loss and damage to the Products shall pass to Customer immediately upon delivery of the Products either to a common carrier, or to an employee or other agent of Customer, at Impulses’ facility.
Payment Terms/Credit: Except as otherwise provided in a specific accepted Order, all payments are due within 30 days after invoice date. Any amounts not paid when due shall thereafter bear interest until paid at the rate of 18% per annum. If a Customer disputes an invoice or portion thereof, Customer must pay all undisputed amounts within the 30 day payment period. Customer shall pay Impulse all costs incurred by Impulse in collecting unpaid invoices, including, without limitation, collection fees, legal expenses and court costs. Customer shall pay all sale taxes, goods and services taxes and harmonized sales taxes in connection with the purchase of Products provided under any accepted Order. Credit limits shall be determined and modified at the sole discretion of Impulse. If Customer fails to pay the purchase price for an Order when due, without limiting its remedies, Impulse may suspend any shipment or delivery or refuse to perform any work until all past due amounts, including finance charges and interest, have been paid in full.
Warranties: IMPULSE DOES NOT WARRANT THAT ANY INFORMATION, COMPUTER PROGRAM, IMPULSE’S EFFORTS OR ANY PRODUCTS OR SERVICES PROVIDED BY IMPULSE WILL FULFILL ANY OF CUSTOMER’S PARTICULAR PURPOSES OR NEEDS, NOR DOES IMPULSE WARRANT THAT THE OPERATION OF THE PRODUCTS WILL BE UNINTERRUPTED OR ERROR-FREE. NO WARRANTIES OR REPRESENTATIONS, EXPRESSED OR IMPLIED, ARE MADE BY IMPULSE TO CUSTOMER, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE SPECIFICALLY EXCLUDED. THE ONLY WARRANTIES PROVIDED ARE THOSE PROVIDED BY THE MANUFACTURER OF THE PRODUCT.
Limitation of Liability: IMPULSE IS NOT THE MANUFACTURER OF THE PRODUCTS BUT MERELY A DISTRIBUTOR OF THE PRODUCTS. ACCORDINGLY, IN NO EVENT WILL IMPULSE BE LIABLE OR RESPONSIBLE (WHETHER IN CONTRACT, TORT OR OTHERWISE) FOR ANY DEATH OR INJURY (WHETHER PHYSICAL OR MENTAL) OR FOR ANY LOSS (INCLUDING ECONOMIC LOSSES) OR DAMAGE TO REAL OR PERSONAL PROPERTY, OF ANY NATURE OR OF ANY KIND WHATSOEVER, WHETHER DIRECT OR INDIRECT, SPECIAL OR CONSEQUENTIAL, ARISING FROM OR OUT OF OR RELATING IN ANY WAY TO THE OPERATION OR MALFUNCTIONING OF THE PRODUCTS.
Returns: Customer may submit a request for return of Product(s) once Product(s) have been delivered to a common carrier, or to an employee or other agent of Customer, to the Impulse facility within 7 days after receipt or if the Product becomes inoperative during the warranty period for such Product. All requests by Customer to return Products within that period must be submitted in writing to Impulse utilizing the Impulse Material Return Authorization Form (“RMA”). Impulse shall, at its sole option, either accept or reject the Customer’s return of Products. All returned defective Products must be in the original packaging, unless the Product packaging was damaged and cannot be used to return such Products to Impulse. Products authorized to be returned without a defect must be unopened and in original packages and may be (at Impulse’s sole discretion) subject to a restocking fee.
Orders: By placing an Order with Impulse through our catalog you agree to these Terms and Conditions. No modification of these Terms and Conditions are binding on Impulse without its expressly written approval. The laws of the Province of Ontario apply to all Orders placed with Impulse.